Reach customers faster with Tagrain & WhatsApp integration
Send important customer updates on a channel people already check every day. Tagrain’s WhatsApp integration helps retailers send automated messages for receipts, refunds, loyalty welcomes, delivery alerts, and gift card balance updates without slowing down checkout.
Connect Tagrain and WhatsApp for customer communication that feels timely
Keep customers informed with messages that are relevant, useful, and easy to track. Tagrain’s WhatsApp integration helps your business send transactional and service-related updates directly from your retail workflows.
Transaction Receipts
Send receipts on WhatsApp automatically after a sale so customers can access transaction details without waiting for printed copies.
Refund Confirmations
Keep post-purchase communication clear by sending refund confirmation messages through WhatsApp.
Loyalty Welcome
Welcome new loyalty members with approved WhatsApp message templates when the loyalty plugin is active.
Delivery and Gift Card Updates
Send delivery-ready alerts and gift card balance updates to customers based on the workflows already enabled in Tagrain.
Send the right message without adding work at checkout
Customer messaging should support service, not slow it down. Tagrain sends WhatsApp messages in the background, so your team can continue billing and serving customers while notifications are processed separately.
- Send receipts, refund updates, loyalty welcomes, delivery alerts, and gift card balance messages
- Personalize approved templates using customer and transaction details
- Keep checkout moving with background message processing
This gives retailers a more practical way to stay connected after the sale without turning messaging into another manual task.
Stay informed after every message is sent
Sending messages is only useful when you know what happened next. Tagrain helps your team track message progress and manage customer consent so communication stays more organized and more responsible.
- Track message status as sent, delivered, read, or failed
- Manage WhatsApp opt-in at the customer record level
- Connect through secure OAuth with your WhatsApp Business account
The result is clearer visibility for your team and better communication for your customers across every stage of the retail journey.
Start Messaging Customers in
3 Easy Steps
Tagrain’s WhatsApp integration works like a plugin, making setup easier for retail teams that want to improve customer communication without a long rollout. Connect your account, choose your messaging setup, and start sending updates through WhatsApp.
Connect your WhatsApp Business account
Authenticate your account securely from within Tagrain using the built-in connection flow.
Choose templates and messaging preferences
Select approved templates, map the relevant transaction fields, and manage customer opt-in settings.
